Conflict Management Within the Workplace


Date: 21 February 2024

Once-off: R2,700.00

Lecturer: Annelien Feldtmann CA(SA), Neuro-Coach

Enhance workplace harmony with SA Legal Academy's 'Conflict Management within the Workplace' course. Led by expert Annelien Feldtmann CA(SA), Neuro-Coach, learn key conflict resolution techniques and strategies for a productive work environment.

Mastering Workplace Harmony: Essential Conflict Resolution Techniques for Today's Professionals

About this Course

In today's dynamic workplace, conflict is inevitable. However, how you manage and resolve conflicts can make all the difference between a harmonious, productive environment and one plagued by tension and discord. Our "Conflict Management within the Workplace" course is designed to equip you with the knowledge and skills needed to effectively navigate and resolve conflicts, fostering a healthier, more productive work atmosphere. This course is presented through a collaborative effort between the SA Legal Academy and the SA Accounting Academy.


Learning Objectives

By completing this course, you will:

  • Understand the root causes of workplace conflicts and learn to identify early warning signs of conflicts before they escalate.
  • Explore a range of conflict resolution techniques, including negotiation, mediation, and problem-solving.
  • Discover strategies for de-escalating conflicts and maintaining open lines of communication.
  • Learn how organizations can proactively address and manage conflicts through policies, procedures, and a supportive work culture.
  • Explore conflict prevention methods, including effective communication, feedback mechanisms, and conflict resolution training.
  • Identify the qualities and characteristics of effective conflict managers and develop self-awareness and emotional intelligence to handle conflicts with composure and empathy.
  • Acquire leadership skills to guide teams through conflict resolution processes.

Course Delivery, Duration, and Effort

SA Legal Academy delivers this online short learning program course. This course is divided into 4 modules. In this way, you can maintain a work-life balance while studying a just-in-time course to upskill yourself. The required effort is 4 hours per week.


Is this for you?

This course is designed for leaders, managers, HR professionals, and anyone interested in fostering diversity and inclusivity in the workplace. Whether you're a seasoned executive or just starting your career, this course will empower you to excel in managing diverse teams.


Lecturer

Annelien Feldtmann CA(SA), Neuro-Coach

Annelien is a Neuro-Coach and Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is deeply passionate about people development and has been actively involved in various roles to assist individuals to become the professionals they dream to be.

Her roles include the following:

  • She is a qualified Executive, Business and Career Neuro-Coach (clients in the USA; UK and South-Africa) and have also provided mentorship to dynamic females in the public sector in the USA as well as Jamaica.
  • She is the chairperson of the Assessment Committee (which is responsible for the final qualification examination) of the South African Institute of Taxation (SAIT) and also a SAIT assessor (reviewing the compliance with the learnership requirements and logbook compliance);
  • She was a SAICA Reviewer ; SAICA Training Officer and is a registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. She was a committee member of TRECO and AMS (now TPSC);
  • She was the Senior Manager – Trainee Auditor Scheme who managed the three auditing and accounting learnerships (SAICA; SAIGA and ACCA) within the Auditor-General of South Africa (AGSA) and has in-depth knowledge of the practical challenges, roles and responsibilities of employers and trainees;
  • She has been involved in distance learning institutions and even compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA); and
  • She managed a UK based professional development company as well as a South-African based study support organisation.

Prerequisites / Admission Requirements

There are no prerequisites to attend this course.


Assessments

All formative assessments are conducted online. Candidates must achieve all competencies of the course. To achieve the course, learners must be declared competent in all assessments.


Certification

Successful completion (i.e. competence in all modules) of this course will lead learners to be awarded a Certificate of completion.


Curriculum

Modules:

  • Module 1: Main Sources of Conflict
  • Module 2: Appropriate Techniques in Conflict Management
  • Module 3: Organisational Strategies to Manage Conflict
  • Module 4: Attributes of an Effective Conflict Manager

For more information on what will be covered in the curriculum please download the prospectus.


About SA Legal Academy

Welcome to SA Legal Academy (SALA), an institution born from the established expertise of SA Accounting Academy since 2007. SALA is a provider of courses to help you succeed in your chosen career. We are committed to providing our students with the highest quality training and support, to ensure that your skills and knowledge are up to date and ready to face the challenges of the modern workplace.

Our courses are designed to ensure that you reach your professional goals and enhance your career prospects. With our experienced training staff and comprehensive resources, you can be confident that you will receive the highest quality of training from SALA.

SALA is a Level 2 B-BBEE contributor, with 125% procurement recognition. Training spend on certain solutions can be allocated against the Skills Development element of the B-BBEE Scorecard through accredited and nonaccredited training or claimed through SETA grants. In addition, 25% of your Skills Expenditure can now be on non-accredited training or courses.


Course Fees

The course fee is R 2 700.00 and consists of:

Educational Resources

  • Online Materials: Access a wealth of online resources, from e-books to webinars, enhancing your learning experience.

Learning Support

  • Facilitation: Benefit from expert-led facilitation sessions that offer personalized guidance, addressing individual queries and ensuring a thorough understanding of the subject matter.
  • Formative Assessments: Reinforce your understanding with assessments on different topics.
  • Learner Forum: Engage in meaningful peer-to-peer interactions through our dedicated learner forum. Share insights, ask questions, and collaborate on projects to enhance your learning experience.
  • Continuous Support: Our dedicated team is always on standby to assist with any academic or administrative queries, ensuring a smooth learning process.

Flexibility and Convenience

  • Study Online: Complete your course and take your assessments online, giving you the freedom to learn from anywhere.

Payment Methods

Debit / Credit Card or Instant EFT

You can pay directly on our website for an easy, secure, and instant transaction. During promotional periods, customers can take advantage of additional savings. This is the fastest and most efficient option, saving both time and money.

EFT / Bank Deposit

You can make a payment directly into our bank account using your Online Banking App, Online Banking services, or by visiting your local bank branch.

Your Company / Employer

It may be beneficial for your company to invest in training for its staff members. As there are financial and tax advantages for doing so, please speak with your employer or Training / HR manager about the possibility of paying for this training.

Third Party

If you have someone who is willing to pay for your studies, such as a parent or relative, they can either log in and pay on our website or they can pay via any of the payment options above on your behalf.


Payment Options

Option 1: Once off payment

  • R 2 700.00

Corporate Training Solutions

At the Legal Academy, we recognize the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in legal and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience.

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritize hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios.

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 012 941 0448. Together, let's design a training program that elevates your team's capabilities and aligns with your organizational goals.


Contact Us

Have any questions or need any assistance? Contact us today!


Save this course to your Google or Outlook calendar.

Please Call Me
Need Help ?

Explore Smarty