Overview

Organisational excellence is widely declared yet rarely examined with precision. It is often equated with efficiency, innovation, compliance, growth, or client satisfaction, depending on professional context and organisational priorities. In reality, excellence is neither singular nor static. It is shaped by competing demands, structural conditions, and ongoing managerial judgement.

This webinar explores organisational excellence not as a slogan or a purely measurement-driven concept, but as a dynamic managerial and systemic practice. Participants will gain practical lenses to understand how excellence is defined across different organisational dimensions, how structures distribute performance unevenly (and often appropriately), and how performance systems reveal what excellence truly means in practice.

Rather than presenting excellence as a fixed destination, the session positions it as a continuous balancing act shaped by governance, organisational design, accountability, and decision-making. Attendees will leave with a clearer understanding of how to diagnose excellence-related tensions, identify structural constraints, and strengthen performance conversations within complex organisational environments.

Join Craig Yeatman on the 19th of March 2026 from 10:00 am to 12:00 pm as he provides a practical, experience-based exploration of organisational excellence as a managerial challenge. This session moves beyond abstract ideals to examine how excellence is defined, pursued, and sustained within real-world organisational constraints, offering structured frameworks and actionable insights for advancing organisational effectiveness.

Learning Objectives

By attending this seminar, participants will be able to:

• Recognising organisational excellence as a multi-dimensional and tension-filled condition
• Distinguishing between competing definitions of excellence within organisations
• Understanding how organisational structures enable or constrain performance outcomes
• Applying practical diagnostic lenses to analyse excellence challenges
• Evaluating how performance management systems reinforce assumptions about excellence

Content Outline

• Understanding Organisational Excellence
o Defining excellence beyond slogans and metrics
o Excellence as a multi-dimensional organisational condition
o Why excellence creates tension rather than certainty
o The difference between performance measurement and systemic excellence

• Organisational Structure and Performance
o How organisational design distributes and shapes excellence

• Managerial Practice and Governance
o Applying systems thinking to excellence challenges and aligning performance systems with desired outcomes

About the Presenter

Craig Yeatman

Craig came to the Organisation Design and Development profession in 2004 as an entrepreneur with a love for organisational theory. He is a founder or co-founder of several organisations.

Craig has advised or supported South African and international clients, having lived and/or worked in South Africa, Zimbabwe, Tunisia, Morocco, Algeria, Kenya, Cameroon, Mauritius, Zimbabwe, Egypt, Dubai, Australia, England.

He co-designed WorldsView Academy’s Nine Conversations in Leadership™ and Purposeful Teams interventions and was on the Academy for Organisational Change design team for the Higher Certificate in Organisation Development.

Craig has studied or been taught OD processes in South Africa, and in America – learning from Dr. Lisa Kimball, Dr. Naomi Stanford, Dr. Shirley Knobel, Dr. Ngao Motsei, David Snowden, Dr. Louise van Rhyn, the Berlin Open Space Consortium, Chantelle Wyley, Liora Gross, Benjamin Zander, Peter Block, Wits Business School, Insead and other professionals or institutions. He holds an MBA (Cum Laude) from Wits Business School.

Areas of interest include Organisational Strategy; Organisational Design; Organisational Change; Management, Leadership and Team Development.

Who Should Attend?

The following persons will benefit from attending this webinar:

• Candidate attorneys 

• Law students  

• Pupil advocates  

• Paralegals 

• Junior legal practitioners 

Price

• R 450.00 - Online admission - Individual.
  • Group Price 1 - From R337 per person (up to 5 users)
  • Group Price 2 - From R260 per person (up to 10 users)
  • Group Price 3 - From R224 per person (over 11 users)

Steps to Register for the Event:

• If you already have a profile, login and register for the webinar.
• If you don’t have a profile, create a free profile then login and register for the webinar.
• Click here to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series).
• Click here to find out about the Technical Resource Centre & CPD Subscription options.

Additional Material

By attending this webinar you will be provided with:

• A summarised slide presentation.
• Reference documents and / or course material where available.
• You can ask questions during the webinar and you will also have access to the presenter after the webinar

Corporate Training Solutions

At SALA, we recognize the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in legal and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience. 

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritize hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios. 

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 012 941 0448. Together, let's design a training program that elevates your team's capabilities and aligns with your organizational goals. 

Contact Us

Have any questions or need any assistance? Contact us today!  

• Online chat through our website.  

• Phone: +27 (0) 12 941 0448  

• E-mail: [email protected]