Effective communication is a cornerstone of successful legal practice. Whether advising clients, negotiating settlements, drafting legal documents or collaborating with legal teams, your ability to convey complex legal concepts with precision and authority directly influences trust, comprehension, and outcomes.
This webinar offers practical strategies to enhance communication that fosters stronger relationships, promotes effective teamwork and enables better decision-making.
Join Annelien Fieldtman CA(SA) on the 21st of August 2025 from 10h00 to 11h00 for an engaging session where she unpacks common communication challenges, discusses techniques for improving clarity and understanding, and offers guidance on how to tailor your communication style to suit both clients and team dynamics.
Appreciate the critical role of communication in the legal profession.
Develop methods to simplify and explain legal information clearly to clients.
Identify and overcome communication challenges within legal teams.
Refine listening and feedback skills essential to advocacy and collaboration.
Adjust communication tone and delivery for different legal contexts.
The webinar will cover the following topics:
Foundations of efffective communication
How the brain processes conversation under stress
Why clarity and tone matter more than content alone
Tactical empathy
Labeling and mirroring to reduce resistance
Asking calibrated questions to guide conversations
Communicating with teams and staff
Giving feedback without conflict
Creating a culture of psychological safety
Client communication essentials
Simplifying complex information with confidence
Managing client pushback using empathy and structure
Handling conflict and difficult conversations
De-escalating emotional reactions
Preparing for high-stakes discussions with calm authority
Annelien Feldtmann is a Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is a qualified Executive, Business and Career Neuro-Coach with clients in the UK, USA and South Africa.
Annelien has been involved with distance learning institutions and compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA). She was a SAICA reviewer and registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. Annelien is currently the chairperson of the Assessment Committee, as well as assessor of the South African Institute of Taxation (SAIT).
The following persons will benefit from attending this webinar:
Advocates.
Attorneys.
Estates administrators.
Corporate Legal Professionals.
Legal Academic.
Candidate attorneys.
Law Students.
Paralegals.
R 265.00 - Online admission - Individual.
Group Price 1 - From R184 per person (up to 5 users)
Group Price 2 - From R121 per person (up to 10 users)
Group Price 3 - From R109 per person (over 11 users)
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By attending this webinar you will be provided with:
A summarised slide presentation.
Reference documents and/ or course material where available.
You can ask questions during the webinar and you will also have access to the presenter after the webinar.
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