Overview 

Effective communication in the workplace is not just about what you say, but how you say it—especially under pressure. This webinar explores neuroscience-backed techniques, tactical empathy, and proven leadership tools to help professionals communicate with greater clarity, confidence, and emotional intelligence. 

Attendees will learn how to adapt their communication style across different audiences, manage client pushback, navigate difficult conversations, and create a psychologically safe team culture. With a focus on real-world scenarios in the accounting profession, this session will equip you to reduce misunderstandings, improve collaboration, and strengthen relationships with both clients and colleagues. 

Join Annelien Feldtmann CA(SA), Neuro Coach, on 21 August 2025 from 10:00 AM to 11:00 AM as she unpacks strategies for impactful communication with clients and staff. 

Learning objectives 

Attending this webinar will equip you with the following skills: 

• Understand how stress, emotion, and tone influence conversations 

• Adapt your communication style across clients, colleagues, and senior leaders 

• Handle difficult conversations with calm and confidence 

• Learn how to manage client pushback and internal conflict 

Content 

The webinar will cover the following topics: 

• Foundations of efffective communication 

  • How the brain processes conversation under stress 

  • Why clarity and tone matter more than content alone 

• Tactical empathy  

  • Labeling and mirroring to reduce resistance 

  • Asking calibrated questions to guide conversations 

• Communicating with teams and staff 

  • Giving feedback without conflict 

  • Creating a culture of psychological safety 

• Client communication essentials 

  • Simplifying complex information with confidence 

  • Managing client pushback using empathy and structure 

• Handling conflict and difficult conversations 

  • De-escalating emotional reactions 

  • Preparing for high-stakes discussions with calm authority

About the presenter 

Annelien Feldtmann CA(SA), MCom, ICR   

Annelien Feldtmann is a Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is a qualified Executive, Business and Career Neuro-Coach with clients in the UK, USA and South Africa.    

Annelien has been involved with distance learning institutions and compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA). She was a SAICA reviewer and registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. Annelien is currently the chairperson of the Assessment Committee, as well as assessor of the South African Institute of Taxation (SAIT).  

Who should attend? 

The following persons will benefit from attending this webinar: 

• Advocates. 

• Attorneys. 

• Estates administrators. 

• Corporate Legal Professionals. 

• Legal Academic. 

• Candidate attorneys. 

• Law Students. 

• Paralegals. 

Price 

• R 265.00 - Online admission - Individual.  

• Group Price 1 - From R184 per person (up to 5 users)  

• Group Price 2 - From R121 per person (up to 10 users)  

• Group Price 3 - From R109 per person (over 11 users)  

Steps to register for the event:  

If you already have a profile, login and register for the webinar. 

If you don’t have a profile, create a free profile then login and register for the webinar. 

Click here  to create a free profile (There is no charge to create a profile and gain access to our free Monthly Practice Management Series). 

Click here  to find out about the Technical Resource Centre & CPD Subscription options. 

Additional material 

By attending this webinar you will be provided with: 

• A summarised slide presentation. 

• Reference documents and/ or course material where available. 

• You can ask questions during the webinar and you will also have access to the presenter after the webinar. 

About SA Legal Academy 

Welcome to SA Legal Academy (SALA), a provider of courses to help you succeed in your chosen career. We are committed to providing our students with the highest quality training and support, to ensure that your skills and knowledge are up to date and ready to face the challenges of the modern workplace. Our courses are designed to ensure that you reach your professional goals and enhance your career prospects. With our experienced training staff and comprehensive resources, you can be confident that you will receive the highest quality of training from SA Legal Academy. 

SALA is a Level 2 B-BBEE contributor, with 125% procurement recognition. Training spend on certain solutions can be allocated against the Skills Development element of the B-BBEE Scorecard through accredited and nonaccredited training or claimed through SETA grants. In addition, 25% of your Skills Expenditure can be claimed on non-accredited training or courses. 

Corporate Training Solutions 

At SALA, we recognize the evolving needs of businesses in today's dynamic environment. Beyond our standard webinar offerings, we provide tailored corporate training solutions designed to empower your team with the latest in legal and professional skills. Whether you're looking for online sessions or face-to-face training, our programs are crafted to ensure a comprehensive and engaging learning experience. 

Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We prioritize hands-on learning, ensuring your team can immediately apply their newfound knowledge in practical scenarios. 

Interested in a bespoke corporate training experience? Reach out to us at [email protected] or call 012 941 0448. Together, let's design a training program that elevates your team's capabilities and aligns with your organizational goals. 

Contact Us For More Information 

Have any questions or need any assistance? Contact us today!  

• Online chat through our website.  

• Phone: +27 (0) 12 941 0448  

• E-mail: [email protected]