Overview 

Every client's case is different in its circumstances. While some cases are simple, some are extremely complex and demand a nuanced approach.  

The aim of this webinar is to reveal the intricacies of handling challenging scenarios by offering invaluable insights and practical strategies. The presenter will focus on de-escalation techniques, conflict resolution, and effective communication skills, and will also provide practical tools necessary to navigate complex situations. The webinar is designed to empower attendees, enhancing their confidence and proficiency in managing difficult cases and clients, thereby cultivating stronger relationships and driving positive outcomes in professional engagements.  

Join this session with Nicolene Schoeman-Louw scheduled for 29 November 2023 from 10:00 a.m. to 12:00 p.m. Engage with her and broaden your understanding of effectively managing challenging cases and clients.     

 Learning objectives 

  Attending this webinar will equip you with the following skills:  

• Gain a broad understanding of the common complexities in legal cases. 

• Have the ability to recognise and become aware of the emotional and mental toll that legal cases have on legal practitioners. 

• Possess the ability to identity difficult clients by recognising common red flags that appear.   

• Master the art of effective communication techniques. 

• Have an understanding of how to handle emotional unreasonable demands and emotional outbursts. 

 Content 

  The webinar will cover the following topics:  

• Managing challenging clients 

  • Handling emotional outbursts and unreasonable demands. 

  • Building trust and rapport 

• Navigating Complex Cases 

  • Organising and prioritising case details 

  • Collaborative approaches: Working with a team. 

  • Utilising technology and legal software. 

  • Seeking mentorship and external counsel. 

• Self-Care and Mental well-being  

  • Recognising and addressing burnout. 

  • Stress management techniques for Legal professionals. 

  • Balancing personal and professional life. 

 About the presenter 

Nicolene  Schoeman-Louw  

Nicolene  Schoeman-Louw is the Founder and Managing Director of Schoeman Law Inc in Cape Town, South Africa. She is an admitted Attorney of the High Court of South Africa, Conveyancer, Notary Public and Mediator with a passion for assisting entrepreneurs to reach their most ambitious goals.  

Nicolene holds an LLB degree cum laude, LLM from the University of the Free State and a postgraduate diploma in financial planning (CFP) from the University of Stellenbosch. She lectured at the University of the Free State during her studies, presently guest-lectures at Stellenbosch Business School. She also presents seminars and workshops on a wide range of legal topics for various organizations. Nicolene is the Co-Founder and Managing Director of PocketAdvisor where she also doubles up as a skilled facilitator.  

Who should attend? 

  The following persons will benefit from attending this webinar:  

• Practising attorneys.  

• Candidate attorneys.  

• Paralegals.  

 Price             

• R 450.00 - Online admission - Individual.  

• Group Price 1 - From R184 per person (up to 5 users)  

• Group Price 2 - From R121 per person (up to 10 users)  

• Group Price 3 - From R109 per person (over 11 users) 

 Additional material 

  By attending this webinar you will be provided with:  

• A summarised slide presentation.  

• Reference documents and/or course material where available.