Change Management to Advance Organisational Excellence
CPD Hours: 2
Price: R450.00
Change Management to Advance Organisational Excellence
Presenters : Craig Yeatman
Overview
Organisational excellence is widely declared yet rarely examined with precision. It is often equated with efficiency, innovation, compliance, growth, or client satisfaction, depending on professional context and organisational priorities. In reality, excellence is neither singular nor static. It is shaped by competing demands, structural conditions, and ongoing managerial judgement.
This webinar explores organisational excellence not as a slogan or a purely measurement-driven concept, but as a dynamic managerial and systemic practice. Participants will gain practical lenses to understand how excellence is defined across different organisational dimensions, how structures distribute performance unevenly (and often appropriately), and how performance systems reveal what excellence truly means in practice.
Rather than presenting excellence as a fixed destination, the session positions it as a continuous balancing act shaped by governance, organisational design, accountability, and decision-making. Attendees will leave with a clearer understanding of how to diagnose excellence-related tensions, identify structural constraints, and strengthen performance conversations within complex organisational environments.
Join Craig Yeatman as he provides a practical, experience-based exploration of organisational excellence as a managerial challenge. This session moves beyond abstract ideals to examine how excellence is defined, pursued, and sustained within real-world organisational constraints, offering structured frameworks and actionable insights for advancing organisational effectiveness.
Learning Objectives
By attending this seminar, participants will be able to:
• Recognising organisational excellence as a multi-dimensional and tension-filled condition
• Distinguishing between competing definitions of excellence within organisations
• Understanding how organisational structures enable or constrain performance outcomes
• Applying practical diagnostic lenses to analyse excellence challenges
• Evaluating how performance management systems reinforce assumptions about excellence
Detailed Content Outline
• Understanding Organisational Excellence
o Defining excellence beyond slogans and metrics
o Excellence as a multi-dimensional organisational condition
o Why excellence creates tension rather than certainty
o The difference between performance measurement and systemic excellence
• Organisational Structure and Performance
o How organisational design distributes and shapes excellence
• Managerial Practice and Governance
o Applying systems thinking to excellence challenges and aligning performance systems with desired outcomes
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