Effective communication with clients and teams
Presenters : Annelien Feldtmann CA(SA), Neuro-Coach
Overview
Effective communication is a cornerstone of successful legal practice. Whether advising clients, negotiating settlements, drafting legal documents or collaborating with legal teams, your ability to convey complex legal concepts with precision and authority directly influences trust, comprehension, and outcomes.
This webinar offers practical strategies to enhance communication that fosters stronger relationships, promotes effective teamwork and enables better decision-making.
Join Annelien Fieldtman CA(SA) for an engaging session where she unpacks common communication challenges, discusses techniques for improving clarity and understanding, and offers guidance on how to tailor your communication style to suit both clients and team dynamics.
Attending this webinar will equip you with the following skills:
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Appreciate the critical role of communication in the legal profession.
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Develop methods to simplify and explain legal information clearly to clients.
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Identify and overcome communication challenges within legal teams.
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Refine listening and feedback skills essential to advocacy and collaboration.
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Adjust communication tone and delivery for different legal contexts.
Content
The webinar will cover the following topics:
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Foundations of efffective communication
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How the brain processes conversation under stress
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Why clarity and tone matter more than content alone
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Tactical empathy
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Labeling and mirroring to reduce resistance
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Asking calibrated questions to guide conversations
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Communicating with teams and staff
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Giving feedback without conflict
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Creating a culture of psychological safety
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Client communication essentials
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Simplifying complex information with confidence
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Managing client pushback using empathy and structure
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Handling conflict and difficult conversations
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De-escalating emotional reactions
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Preparing for high-stakes discussions with calm authority
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