Managing Difficult Cases and Clients
Presenters : Nicolene Schoeman-Louw
Overview
Every client's case is different in its circumstances. While some cases are simple, some are extremely complex and demand a nuanced approach.
The aim of this webinar is to reveal the intricacies of handling challenging scenarios by offering invaluable insights and practical strategies. The presenter will focus on de-escalation techniques, conflict resolution, and effective communication skills, and will also provide practical tools necessary to navigate complex situations. The webinar is designed to empower attendees, enhancing their confidence and proficiency in managing difficult cases and clients, thereby cultivating stronger relationships and driving positive outcomes in professional engagements.
Join this session with Nicolene Schoeman-Louw scheduled to broaden your understanding of effectively managing challenging cases and clients.
Learning objectives
Attending this webinar will equip you with the following skills:
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Gain a broad understanding of the common complexities in legal cases.
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Have the ability to recognise and become aware of the emotional and mental toll that legal cases have on legal practitioners.
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Possess the ability to identity difficult clients by recognising common red flags that appear.
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Master the art of effective communication techniques.
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Have an understanding of how to handle emotional unreasonable demands and emotional outbursts.
Content
The webinar will cover the following topics:
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Managing challenging clients
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Handling emotional outbursts and unreasonable demands.
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Building trust and rapport
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Navigating Complex Cases
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Organising and prioritising case details
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Collaborative approaches: Working with a team.
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Utilising technology and legal software.
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Seeking mentorship and external counsel.
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Self-Care and Mental well-being
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Recognising and addressing burnout.
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Stress management techniques for Legal professionals.
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Balancing personal and professional life.
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