CONSUMER GOODS & SERVICES: REPLACEMENT CODE OF CONDUCT GAZETTED

CONSUMER GOODS & SERVICES: REPLACEMENT CODE OF CONDUCT GAZETTED

• 11 November 2026
• Consumer Law
• SA Legal Academy

The Department of Trade, Industry & Competition has gazetted a new code of conduct for the consumer goods and services industry. In force from 1 December 2026, it will replace a code of conduct published in March 2015 under the 2008 Consumer Protection Act. The new code was released in draft form in May 2026 for public comment, as SA Legal Academy reported at the time.

The code’s covering notice also announces the accreditation of the industry’s alternative dispute resolution scheme, which will be administered by the consumer goods and services ombud.

Serving as a guide to industry stakeholders on the minimum standards of conduct expected when engaging with consumers – and as a reference point in resolving disputes arising between consumers and the industry – the new code applies to:

• retailers and wholesalers
• manufacturers, producer and importers, and
• distributors and suppliers.

Against that backdrop, among other things the code also outlines:

• the procedures to be followed when lodging and processing a complaint
• the role, functions and obligations of the ombud
• the ombud funding model, and
• the powers, duties and functions of the board.

Please click the link below for more information:

• new code of conduct

Published by SA Legal Academy Policy Watch

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