PRIVATE SECURITY INDUSTRY: INPUT SOUGHT ON COMPLAINTS-HANDLING REGULATIONS

PRIVATE SECURITY INDUSTRY: INPUT SOUGHT ON COMPLAINTS-HANDLING REGULATIONS

• 23 June 2023
• Safety and Security
• SA Legal Academy

The Private Security Regulatory Authority has called for input by 21 July 2023 on draft regulations among other things requiring the establishment of a dedicated complaints management office. Expected to ‘enhance the efficiency and effectiveness of investigations’, among other things the proposed new regulations outline:

• the procedures to be followed when lodging and processing a complaint
• the timeframe within which the necessary action should be taken
• the process of assessing a complaint and referring it to a competent authority
• dealing with investigations requiring expert assistance, and
• conciliation and settlement procedures.

The draft regulations appear to be the next step in enforcing a code of conduct for service providers gazetted in February 2003, with regulations on ‘improper conduct enquiries’. The code of conduct was amended in July 2016.

• draft regulations
• 2003 code of conduct
• 2016 amendments to the code
• 2003 regulations on ‘improper conduct enquiries’

Published by SA Legal Academy Policy Watch

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