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END-USER AND SUBSCRIBER SERVICE CHARTER REGULATIONS UPDATE
- 06 April 2023
- Communications & Digital Technologies
- SA Legal Academy
The Independent Communications Authority of South Africa (ICASA) has issued a media statement providing insight into the rationale behind recent amendments to the end-user and subscriber service charter regulations. This comes more than a week after the amendments were gazetted, with an associated reasons document.
According to the statement, ‘the amendments add new quality of service parameters for electronic communication services and adjust some existing ones’. Apparently, ‘quality of service updates have proven far less controversial, and … are urgently needed to protect the rights of consumers in an increasingly online digital market’.
ICASA nevertheless intends to proceed with ‘updating the rules governing the expiry and rollover of data, voice and SMS bundles in a way that protects both the rights of consumers and the functioning of the dynamic market in this space’. This process ‘will be subject to a further round of consultations with stakeholders’.
- media statement
- SA Legal Academy article on the amendments
Published by SA Legal Academy Policy Watch